Refund policy

Refund & Returns Policy

Your satisfaction is our priority. If you're not completely satisfied with your purchase, we’re here to help.

• If delivery exceeds 15 days, you qualify for a full refund.
• In the rare event that your order is lost in transit or arrives damaged, we will issue a full refund immediately.
• Please note that all refund requests must be submitted within 30 days of purchase otherwise you are ineligible for a refund
• We do not accept responsibility for any parcels that are not picked up within the specified time frame. 
• If you are unsatisfied with your purchase you may email us within 30 days of purchase to request a refund.
• To request a refund, simply email us at scalemodelsautomotive@gmail.com, and our team will assist you promptly.
• Your order includes a 30 day Money Back Guarantee and Free Returns on all items.

We are dedicated to ensuring a smooth and worry-free shopping experience for all our customers.